Refund Policy

1. Deposits & Booking Fees

• All deposits or booking fees paid to secure event planning services are non-refundable, unless otherwise stated in your signed service agreement.

• Deposits go toward initial planning, vendor communication, scheduling, research, and administrative work completed prior to your event.

2. Refund Eligibility

Refunds may be issued only under the following conditions:

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The company cancels services and no work has begun(Full refund eligible)

The company cancels services after planning has started (Partial refund may apply minus work completed)

Client cancels after planning work has started (Not refundable)

Refund request approved in signed contract (Handled per contract terms)

3. Client-Initiated Cancellations

• If a client chooses to cancel services after planning has begun, payments are not refundable due to time, labor, and coordination already invested.

• If cancellation occurs before work begins, only payments beyond the deposit may be reviewed for refund consideration.

4. Vendor, Venue & Third-Party Refunds

• We coordinate with vendors and venues on behalf of clients, but refunds for third-party services (venues, rentals, catering, décor, travel, entertainment, etc.) are subject to the individual vendor or venue refund policies.

• We are not responsible for issuing refunds for third-party charges but will assist in communicating refund requests where applicable.

5. Event Disruptions Outside Our Control

We do not issue refunds for event issues caused by:

• Weather conditions or natural disasters

• Venue or vendor failures

• Guest attendance changes

• Travel disruptions

• Power outages, security incidents, or unforeseen external emergencies

6. Approved Refund Process

If your refund request is approved:

• Refunds are processed within 7–14 business days

• Refunds are issued using the original payment method

• A confirmation email will be sent once the refund is initiated

7. How to Request a Refund

Refund requests must include:

• Full name

• Contact email used for booking

• Event date and service details

• Reason for the refund request

• Supporting documents if applicable (contract, invoice, cancellation proof, etc.)

Submit refund requests to:
Email: celestialcelebrationsct@hotmail.com

8. Chargebacks & Payment Disputes

• If a chargeback is filed without prior communication, we reserve the right to provide evidence of completed planning work to the payment provider.

• Chargebacks may result in loss of future service eligibility.

Final Note

We work closely with every client to ensure a successful event. Because event planning involves extensive preparation and coordination ahead of time, refunds are limited and based on actual work completed.